Crafted Living – Return & Refund Policy
At Crafted Living, we’re committed to providing stylish, comfortable, and high-quality home furniture and living essentials designed to bring elegance, functionality, and lasting comfort to your living spaces. Whether you’re shopping for modern accent chairs, coffee tables, storage cabinets, sideboards, bedroom furniture, or thoughtfully selected home furnishings, your satisfaction is important to us.
If something isn’t right with your order, we’ll work to make it right — simply, fairly, and transparently.
✅ Eligibility for a Refund
You may request a return or refund within 14 days of receiving your order if:
- You contact our customer support team within this timeframe.
- The item is unused and in its original packaging.
- The product is in its original, resellable condition.
- All original accessories, hardware, components, and assembly instructions are included.
- The item arrived damaged, defective, or incorrect.
These eligibility conditions apply to discretionary returns and do not restrict your rights under applicable consumer protection laws.
🚫 Non-Refundable Items
We generally do not accept discretionary returns for:
- Furniture that has been used, altered, modified, or damaged after delivery.
- Products showing signs of excessive wear, scratches, dents, stains, or misuse.
- Items returned without their original packaging.
- Customized, personalized, or made-to-order furniture.
- Final sale or discounted items clearly marked as non-returnable at the time of purchase.
- Products marked as non-returnable at checkout.
- Used upholstered furniture, mattresses, bedding, or hygiene-sensitive home products where hygiene concerns apply.
- Products damaged due to improper assembly, incorrect installation, misuse, or excessive force.
- Furniture with missing hardware, components, or accessories.
These restrictions do not apply where a return, refund, replacement, or other remedy is required under applicable consumer protection laws, including for defective, damaged, or incorrectly described products.
📝 How to Request a Return
To start a return or refund request, please contact our customer support team with:
- Your order number.
- A brief explanation of the issue or reason for the return.
- Clear photographs of the product and its packaging, where applicable.
- Details of any damage, manufacturing defect, missing components, or incorrect item received.
For furniture-related concerns, please include photographs showing any damaged surfaces, panels, legs, hardware, or other affected areas.
Our customer support team will review your request and guide you through the next steps.
🔄 Return & Refund Process
1. Review & Approval
Our customer support team will review your return request and verify its eligibility.
We may request additional information, photographs, or product details to help assess the issue.
Once your request has been reviewed, we will provide the appropriate next steps.
2. Return Instructions
If your return request is approved, we will provide:
- The designated return address.
- Return packaging guidelines.
- Shipping and handling instructions.
- Additional instructions for returning large, heavy, or fragile furniture, where applicable.
📦 Return Shipping Costs
Return shipping costs are generally the customer’s responsibility unless:
- The item is defective.
- The product arrived damaged.
- An incorrect item was delivered.
- Applicable consumer protection laws require otherwise.
We recommend using a trackable shipping service when returning smaller furniture and home accessories.
For oversized furniture, special freight shipping arrangements may be necessary. Any applicable return shipping charges will be communicated before the return is arranged.
3. Refund Issuance
Once your return is received, inspected, and approved:
- Your refund will be issued to the original payment method.
- Refund processing typically takes 5–7 business days, depending on your payment provider.
- You will receive a confirmation once your refund has been processed.
Please note that your bank or payment provider may require additional time for the funds to appear in your account.
Where applicable law requires an earlier refund, we will follow those requirements.
📌 Important Notes
- All discretionary returns must be approved by our customer support team before being shipped.
- Furniture and home accessories must be returned in their original condition.
- Products should be free from excessive wear, stains, scratches, dents, odors, or signs of use, except in cases involving defects.
- All original hardware, accessories, components, assembly instructions, and packaging should accompany the returned product.
- Original shipping fees are generally non-refundable unless the item is faulty, incorrect, or applicable law requires reimbursement.
- Returns showing signs of misuse, improper assembly, excessive damage, or missing components may be rejected, subject to applicable consumer rights.
- Excessive or suspicious return requests may be reviewed for potential abuse without affecting legitimate statutory rights.
- Customers are responsible for securely packaging returned items to help prevent damage during transit.
- Large or bulky furniture should be returned according to the shipping and handling instructions provided by our support team.
- Fragile products, including glass furniture, decorative mirrors, and delicate home accessories, should be carefully packaged using suitable protective materials.
💬 Need Help?
At Crafted Living, we believe shopping for your home should be simple, enjoyable, and worry-free.
If you have any questions regarding returns, refunds, damaged furniture, missing components, or order-related concerns, please visit the Contact Us page on our Crafted Living website.
Our customer support team is here to guide you through the process and help resolve your concerns as smoothly as possible.
Your satisfaction and your home’s comfort are at the heart of everything we do.
At Crafted Living, we’re dedicated to helping you create beautiful, welcoming, and comfortable living spaces with confidence.
Crafted Living — Thoughtfully Designed. Beautifully Lived.